Kenya Airports Authority

Kenya Airports Authority (KAA) chose the Concessionaire Analyzer+ (CA+) software solution to better manage its concession-based commercial business and to help improve their non-aeronautical revenues. The 5 year contract was won by CA+ together with Eastra Solutions Ltd, a Nairobi based solution provider specialising in systems integration and enterprise IT operations and services.

Kenya Airports Authority Concession ManagementKAA sought the supply, implementation and maintenance of an integrated point-of-sale solution that would enable them to collect detailed transactional sales data from concessionaires, and hence enforce the revenue share agreements already in place at Jomo Kenyatta International Airport (JKIA). KAA were also looking for a solution that would be able to scale up in size to include multiple Kenyan airports and concessionaires, with the potential to also integrate car parking revenues into the system.

The CA+ solution enables KAA to collect transactional sales data from each concessionaire even though they are each running their own individual POSs on different platforms. All sales data is then integrated into a single platform, where sales can be correlated with concession contracts, flight data and other operational information. This provides KAA with a real time level of insight never before possible, allowing them to assess sales patterns and boost their non-aeronautical revenues through better concession management.
CA+ provides an overall improvement in the sales data collection process, enabling more efficient automation of contract management and analysis, replacing much of the spreadsheet and manual input of data that today dominates most airport commercial teams. KAA is today more able to work with concessionaires to further enhance their performance, optimising non-aeronautical sales and enhancing revenue management improving the position for both concessionaire and the KAA.

KAA opted for an on-premises installation of CA+, and this includes several modules. The CA+ Data Collection module is integrated with the Flights Module and the BI Module for reporting and dashboards on a web-based platform. The CA+ Revenue Calculation and Billing Module allows KAA to calculate revenues due and then integrate with their SAP ERP system for billing purposes, drastically reducing the man hours required to invoice concessions.

KAA manages 11 airports in Kenya.