Manchester Airport Group

Concessionaire Analyzer+ (CA+) was chosen by Manchester Airports Group (MAG) to implement a proof of concept software solution that will allow MAG to assess its requirements in respect of the analysis of concessionaire business information.

Manchester AirportThe proof of concept (POC) was used to evaluate how CA+ would enable MAG to improve the management of the non-aeronautical processes and help to improve insight, enabling it to further boost the performance of the concessionaires within their airports.

For the POC, CA+ was installed as a cloud based hosted and managed solution, managing a limited number of concessions, automating the collection of detailed sales data from these concessionaires, the management of contracts including revenue shares, minimum guarantees and services and providing a Business Intelligence (BI) platform for the MAG commercial team to be able to analyse performance.

This provided an overall improvement in the sales data collection process so as to enable more efficient automation of contract management and analysis, replacing much of the spreadsheet and manual input of data that today dominates most airport commercial teams.

Through a range of role based business intelligence dashboards and reports, the CA+ BI Module allowed MAG to obtain better insights on sales patterns and to work with concessionaires to further enhance their performance.

MAG is a leading UK airport operator. Their four airports – Manchester, Stansted, Bournemouth and East-Midlands– serve around 52 million passengers every year. The group contributes £4bn to the UK economy and supports over 130,000 jobs.